Refund and Returns Policy
Last updated: April 25, 2026
At Keevola, we offer meaningful, personalized jewelry and gift items carefully selected for customers looking to celebrate life’s special moments. Many of our products are customized and prepared to order, which means certain return and refund limitations apply. This policy follows applicable United States consumer protection standards while reflecting the personalized nature of our product selection.
Please read this policy carefully before placing an order.
1. Overview
Keevola offers personalized jewelry and meaningful gifts that are often custom-made according to the customer’s selected names, dates, messages, symbols, or design preferences.
Due to the made-to-order and personalized nature of these items, not all purchases qualify for return, refund, or exchange.
By placing an order on keevola.com, you agree to the terms outlined in this Refund and Returns Policy.
2. Order Cancellation Policy
Orders may be canceled within 48 hours of purchase.
After 48 hours, production and personalization may already begin. Therefore:
- Cancellation requests submitted after 48 hours from the time of purchase may not be accepted.
- Once production starts, personalized items cannot be canceled.
- Approved cancellations made within the 48-hour period may be refunded to the original payment method.
To request a cancellation, customers must contact us promptly at:
Email: contact@keevola.com
3. Personalized & Customized Products
Because customized items are created specifically for each customer, the following products are considered final sale:
- Personalized jewelry
- Engraved necklaces
- Name necklaces
- Birth flower jewelry
- Coordinate jewelry
- Custom message gifts
- Personalized bracelets
- Any item containing custom text, initials, names, dates, or customer-selected personalization
These customized items are:
- Non-returnable
- Non-refundable
- Non-exchangeable
This policy applies unless the item arrives damaged, defective, or incorrect due to supplier or fulfillment error.
4. Eligible Returns
We may accept a return or replacement request if:
- The item arrives damaged during shipping
- The item is defective
- The wrong product was delivered
- The personalization differs from the details submitted during checkout due to our error
- A manufacturing issue affects product usability or quality
Return or replacement requests must be submitted within 7 days of delivery.
To request assistance, please email:
Include the following:
- Full name
- Order number
- Description of the issue
- Clear photos showing the problem
Keevola reserves the right to review all claims before approving a refund, replacement, or return.
5. Return Shipping Responsibility
Return shipping responsibility depends on the reason for the return.
Supplier Error
If the return is caused by our supplier or fulfillment partner, including:
- Defective product
- Damaged item
- Incorrect item shipped
- Incorrect personalization caused by production error
Keevola will cover the return shipping cost.
Customer-Initiated Return
If the return request is due to customer-related reasons, including:
- Wrong item ordered
- Incorrect size selected by customer
- Customer changed their mind
- Customer remorse
- Incorrect customization submitted by customer
The customer is responsible for return shipping costs.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
- Personalized or engraved products
- Custom-made items
- Gift cards
- Clearance or final-sale items
- Used items
- Products showing signs of wear or damage after delivery
- Items returned without prior approval
7. Refund Processing
Approved refunds are issued to the original payment method.
Please allow:
- 3–7 business days for refund approval review
- 5–10 business days for the refund to appear in your account after processing
Refund timing may vary depending on your bank, payment provider, or card issuer.
Shipping fees are generally non-refundable unless the return results from an error caused by Keevola or our fulfillment partner.
8. Exchanges
Because most Keevola products are personalized, exchanges are generally not available.
However, replacements may be offered for:
- Damaged items
- Defective products
- Incorrect orders caused by fulfillment errors
9. Lost, Delayed, or Stolen Packages
Keevola is not responsible for:
- Delivery delays caused by shipping carriers
- Incorrect shipping addresses provided by customers
- Lost or stolen packages marked as delivered by the carrier
If your package appears lost, please contact us and we will do our best to assist you with the carrier investigation process.
10. Return Address
Do not send returns back without approval.
Return instructions and approved return addresses are provided only after a return request has been reviewed.
Unauthorized returns may not be accepted or refunded.
11. Contact Information
If you have questions regarding this Refund and Returns Policy, please contact us:
Keevola
TEODORA JEWELRY LLC
EIN Number36-5038647
Business Address: Fort Lauderdale, Florida, USA
📧 contact@keevola.com
🌐 https://keevola.com
12. Legal Notice
This policy is intended to comply with applicable United States consumer protection practices. Certain state laws may provide additional rights regarding refunds, returns, or consumer transactions.
Customers are encouraged to review local consumer protection laws where applicable.